Returns & Exchanges

At The Loaded Tea Shop, we strive for 100% satisfaction with every sip; however, due to the perishable nature of our products, we can only accept returns on unopened, non-consumable merchandise within 14 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.

• 2.
  Verification Review

  Our team will review your request within 48 hours to ensure the items are eligible for return according to our food safety standards.

• 3.
  Secure Packaging

  Once approved, securely pack the unopened items in their original packaging to ensure they are not damaged during transit back to our facility.

• 4.
  Refund Processing

  After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.